Siryona Support
How can we help?
Find answers to common questions about Siryona, your account, subscriptions, and your personal astrology experience.
Why are my personal readings paused?
Personal readings, Bond and Ask need AI data sharing to be enabled. You can change this using the AI data sharing switch in Account. Turning it off does not cancel your Premium subscription or spend unused question credits.
How do Ask question packs work?
You can purchase 1, 5 or 15 questions in the app. Packs do not renew automatically. A question uses one credit when accepted for processing. If generation fails or Siryona returns its standard refusal for a question outside astrology, the credit is returned.
How do I create my birth chart?
Enter your birth date, exact birth time, and birth location when setting up your profile. Siryona uses this information to calculate your personal birth chart.
Can I change my birth information?
Yes. You can update your birth information from your profile settings. Because your birth time and location affect your chart, make sure the information you enter is accurate. You can change your birth information up to 3 times.
How do I restore my purchase?
For subscriptions, use Restore Purchases in the app paywall. Question credits are linked to your Siryona account. If a confirmed question purchase has not appeared, contact support with your store receipt.
How do I manage or cancel my subscription?
Subscriptions purchased through the App Store or Google Play are managed through the account used to make the purchase. Open your device settings or the relevant app store to manage or cancel your Siryona subscription.
How do I delete my account?
You can delete your account directly from the Siryona app by going to Settings → Account → Delete Account. If you cannot access the app or your account, contact us at support@siryona.com to request account deletion.
What happens when I delete my account?
When your account is deleted, we initiate the deletion of your account information, profile information, birth details, and associated astrology data. Certain information may be retained where required or permitted by law, as described in our Privacy Policy.
What information may be retained after account deletion?
Certain information may be retained when required by law or for legitimate business purposes, such as transaction and payment records. This information is retained only for the period required by applicable law or as otherwise permitted by law, and is not used to provide your Siryona account after deletion.
Something is not working. What should I do?
Try closing and reopening Siryona and make sure you are using the latest version of the app. If the problem continues, contact us with a description of the issue and your device information.
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